Professional representation for air passengers.
Many passengers who are entitled to compensation never submit a claim. The applicable rules can be complex, the process is time-consuming, and initial rejections often discourage people from pursuing what they are owed. AeroAdvocacy was established to address this.
Our services
We represent passengers in claims arising from flight delays, cancellations, denied boarding and baggage issues. Each claim is assessed against the passenger-rights laws, rules and regulations that apply to the journey, whether the remedy is compensation, a refund or reimbursement for lost or damaged baggage.
Once you submit your details, we assess the claim, prepare the supporting case and submit it to the airline. We then manage all correspondence and, where justified, escalate the matter to regulators, dispute resolution bodies or legal partners.
Our fees
Our service operates on a no win, no fee basis. There is no upfront cost. If we recover compensation on your behalf, our fee is 30% of the amount recovered, and the balance is transferred to you. If your claim is unsuccessful, no fee is payable, including for any escalation.
Because our fee depends on a successful outcome, we provide a candid assessment at the outset. If a claim is unlikely to succeed, we will advise you of this and explain why.
How we work.
The passenger's interest first
Every decision is guided by the best interest of our client. We do not accept a reduced settlement without your agreement.
Clarity and transparency
We communicate in plain language and our fees are stated in advance. You can view the status of your claim at any time.
Diligence
Airlines often reject claims initially. We monitor deadlines, follow up promptly and escalate where an airline fails to respond.
Confidentiality
Your documents are used solely for your claim, stored securely and deleted once they are no longer required.
Find out what you may be entitled to.
Submitting your details takes approximately five minutes. Our assessment is free of charge, and we will advise you clearly on whether to proceed.